Cancellation and Refund Policy
At Ayodhya Palace Hotel and Restaurant, we understand that plans can change. Our Cancellation and Refund Policy is designed to provide flexibility while ensuring fair practices for both our guests and the hotel. Please read the following terms carefully before making a reservation.
1. Cancellation Policy
1.1 Free Cancellation Window:
- Cancellations made within 24 hours of booking are eligible for a full refund.
1.2 Late Cancellations:
- Cancellations made after 24 hours of booking may incur charges or may not be eligible for a refund, depending on the rate plan selected during the reservation process.
- For cancellations made less than 48 hours before check-in, a fee equivalent to one night’s stay will be charged.
1.3 No-Show Policy:
- Failure to check in on the reserved date without prior notice will result in full charges for the booked stay, and no refunds will be issued.
2. Refund Policy
2.1 Refund Eligibility:
- Refunds are applicable only for cancellations made within the specified timeframe and as per the terms of your booking plan.
- Refunds will not be processed for non-refundable rate plans or promotional offers unless otherwise stated.
2.2 Refund Processing Time:
- Approved refunds will be credited to the original payment method within 3–7 business days.
- The processing time may vary depending on your bank or payment provider.
2.3 Partial Refunds:
- In cases where partial refunds are applicable (e.g., late cancellations), the amount refunded will depend on the terms of your booking plan.
3. How to Cancel Your Booking
Guests can cancel their reservations through the following methods:
- Online: Log in to your account on our website (www.ayodhyapalacehotel.com) and navigate to the “Manage Booking” section to request cancellation.
- Phone: Contact our customer service team at +91 6394445639 to initiate cancellation.
- Email: Send your cancellation request to Contact@ayodhyapalacehotel.com with your booking details (name, reservation ID, and check-in date).
4. Special Conditions
- For group bookings or reservations during peak seasons (e.g., Ram Navami, Diwali), cancellations must be made at least 7 days in advance to qualify for a refund.
- Refunds for payments made via third-party platforms (e.g., travel agencies) must be processed directly through those platforms, subject to their policies.
5. Amendments to This Policy
Ayodhya Palace Hotel reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Changes will be posted on our website with an updated effective date.
Contact Us
For assistance with cancellations or refunds, please contact us:
Address: Ayodhya Palace Hotel and Restaurant, Main Highway Road, Ayodhya 224123, Uttar Pradesh, India
Phone: +91 6394445639
Email: contact@ayodhyapalacehotel.com
By making a reservation at Ayodhya Palace Hotel, you agree to this Cancellation and Refund Policy in its entirety.