Policy Policy

Ayodhya Palace Hotel and Restaurant (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website (www.ayodhyapalacehotel.com), book accommodations, or use our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information to provide better services and enhance your experience. The types of information we may collect include:

• Contact Information: Full name, email address, phone number, and mailing address.
• Booking Details: Reservation dates, room preferences, payment details (credit/debit card information).
• Demographic Data: Age, gender, nationality, and preferred language.
• Special Requests: Information related to specific accommodations or preferences (e.g., dietary restrictions).
• Technical Information: IP address, browser type, operating system, and cookies for website analytics.
• Feedback and Reviews: Opinions shared through surveys or review forms.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process bookings and payments securely.
• To personalize your stay based on preferences (e.g., room type or special requests).
• To send booking confirmations, updates, or promotional offers via email or SMS.
• To improve our website functionality and user experience through analytics.
• To comply with legal obligations or respond to inquiries.

3. Sharing Your Information

Your personal data may be shared under the following circumstances:

• With Third Parties: Payment processors, reservation systems, or service providers assisting us in delivering hospitality services.
• Legal Compliance: If required by law or government authorities to protect our rights or ensure safety.
• Business Transactions: In case of mergers or acquisitions involving Ayodhya Palace Hotel.

We do not sell your personal information to third parties.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encryption for online transactions.
• Restricted access to sensitive data within our organization.
• Regular monitoring of systems for vulnerabilities.

5. Cookies Policy

Our website uses cookies to enhance user experience and analyze site traffic. Cookies may collect non-personal data such as browsing patterns and preferences. You can manage cookie settings through your browser.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law (e.g., tax regulations). Once no longer needed, the data is securely deleted.

7. Your Rights

As a user of our services, you have the following rights:

• The right to access your personal data stored by us.
• The right to request corrections or updates to inaccurate information.
• The right to request deletion of your data (subject to legal obligations).
• The right to opt-out of marketing communications.

8. International Data Transfers

If you are accessing our website from outside India, please note that your data will be transferred and processed in India under applicable laws.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal data:

Address: Ayodhya Palace Hotel and Restaurant, Main Highway Road, Ayodhya 224123, Uttar Pradesh, India
Phone: +91 6394445639
Email: privacy@ayodhyapalacehotel.com

By using Ayodhya Palace Hotel’s website and services, you agree to the terms outlined in this Privacy Policy.